TAYLOR JACKSON
Results-driven Sales and Customer Support Professional
Jamaica, US.About
Highly accomplished and results-driven sales and customer support professional with over 20 years of experience across diverse industries, including fintech, automotive, and tech retail. Possessing a proven ability to drive revenue, generate leads, and optimize operations through strategic outreach, expert negotiation, and advanced CRM utilization. Seeking to leverage extensive expertise in sales, business development, and customer service to achieve significant business outcomes for a forward-thinking organization.
Work
Melville, NY, US
→
Summary
Drove financial growth and facilitated small business funding as an Account Development Representative at a leading fintech lending platform.
Highlights
Contributed to the funding of over $15 billion in small business loans, directly impacting thousands of entrepreneurs and small businesses.
Processed thousands of loan applications, meticulously guiding business owners through complex funding options to secure vital capital.
Supported senior sales teams by executing strategic outreach and customer engagement initiatives, enhancing overall team productivity.
New York City, NY, US
→
Summary
Optimized order fulfillment and managed high-volume logistics as an Operations Associate for DoorDash's 15-minute delivery startup, DashMart.
Highlights
Streamlined order fulfillment processes for DoorDash's 15-minute delivery startup, DashMart, significantly improving operational efficiency.
Managed high-volume order processing and coordinated a fleet of couriers, ensuring timely deliveries and enhancing customer satisfaction.
Oversaw inventory reception and organization, maintaining a clean and efficient workspace to support rapid delivery operations.
Jamaica, NY, US
→
Summary
Generated high-value sales opportunities and drove dealership revenue as a Business Development Representative for Titan Motor Group.
Highlights
Converted over 2,000 monthly internet leads into qualified sales opportunities, directly contributing to increased dealership sales.
Provided exceptional customer service and managed high-volume calls, consistently setting appointments to drive dealership sales.
Implemented persistent follow-up strategies that enhanced customer engagement and supported a robust sales pipeline.
New York City, NY, US
→
Summary
Delivered expert technical support and enhanced customer loyalty as a Technical Specialist at the Apple Genius Bar.
Highlights
Provided comprehensive technical support and troubleshooting for Apple devices at the Genius Bar, resolving complex hardware and software issues.
Delivered outstanding customer service using Apple's structured service approach, consistently exceeding customer expectations and satisfaction.
Built strong customer loyalty and strengthened relationships by effectively resolving technical issues, enhancing brand perception and repeat business.
Levittown, NY, US
→
Summary
Drove vehicle sales and contributed to increased dealership revenue, culminating in a promotion to Assistant Used Car Manager.
Highlights
Achieved consistent sales targets for Ford vehicles, guiding customers through informed financial decisions to close deals.
Promoted to Assistant Used Car Manager, directly contributing to increased dealership revenue through enhanced sales strategies and team leadership.
Developed and applied strong negotiation and closing skills, maximizing sales performance and profitability for the dealership.
Skills
Sales & Business Development
Lead Generation, Customer Relationship Management (CRM), Strategic Outreach, Negotiation, Closing Skills, Revenue Growth, Sales Performance, Account Management, Market Analysis.
Customer Support & Service
Customer Engagement, Technical Support, Troubleshooting, Customer Loyalty, Client Relations, Problem Solving, High-Volume Call Management.
Operations & Logistics
Order Fulfillment, High-Volume Processing, Inventory Management, Logistics Coordination, Operational Efficiency, Process Optimization, Supply Chain.
Technical Proficiency
Apple Devices, Fintech Platforms, CRM Systems, Technical Troubleshooting, Software Applications.
Professional Competencies
Multi-tasking, Relationship Building, Strategic Planning, Team Collaboration, Communication, Adaptability, Results-Driven.