TAYLOR JACKSON

Results-driven Sales and Customer Support Professional

Jamaica, US.

About

Highly accomplished and results-driven sales and customer support professional with over 20 years of experience across diverse industries, including fintech, automotive, and tech retail. Possessing a proven ability to drive revenue, generate leads, and optimize operations through strategic outreach, expert negotiation, and advanced CRM utilization. Seeking to leverage extensive expertise in sales, business development, and customer service to achieve significant business outcomes for a forward-thinking organization.

Work

Lendio, Inc

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Account Development Representative

Melville, NY, US

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Summary

Drove financial growth and facilitated small business funding as an Account Development Representative at a leading fintech lending platform.

Highlights

Contributed to the funding of over $15 billion in small business loans, directly impacting thousands of entrepreneurs and small businesses.

Processed thousands of loan applications, meticulously guiding business owners through complex funding options to secure vital capital.

Supported senior sales teams by executing strategic outreach and customer engagement initiatives, enhancing overall team productivity.

Dashcorps (A DoorDash Company)

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Operations Associate

New York City, NY, US

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Summary

Optimized order fulfillment and managed high-volume logistics as an Operations Associate for DoorDash's 15-minute delivery startup, DashMart.

Highlights

Streamlined order fulfillment processes for DoorDash's 15-minute delivery startup, DashMart, significantly improving operational efficiency.

Managed high-volume order processing and coordinated a fleet of couriers, ensuring timely deliveries and enhancing customer satisfaction.

Oversaw inventory reception and organization, maintaining a clean and efficient workspace to support rapid delivery operations.

Titan Motor Group (Toyota)

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Business Development Representative

Jamaica, NY, US

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Summary

Generated high-value sales opportunities and drove dealership revenue as a Business Development Representative for Titan Motor Group.

Highlights

Converted over 2,000 monthly internet leads into qualified sales opportunities, directly contributing to increased dealership sales.

Provided exceptional customer service and managed high-volume calls, consistently setting appointments to drive dealership sales.

Implemented persistent follow-up strategies that enhanced customer engagement and supported a robust sales pipeline.

Apple, Inc.

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Technical Specialist

New York City, NY, US

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Summary

Delivered expert technical support and enhanced customer loyalty as a Technical Specialist at the Apple Genius Bar.

Highlights

Provided comprehensive technical support and troubleshooting for Apple devices at the Genius Bar, resolving complex hardware and software issues.

Delivered outstanding customer service using Apple's structured service approach, consistently exceeding customer expectations and satisfaction.

Built strong customer loyalty and strengthened relationships by effectively resolving technical issues, enhancing brand perception and repeat business.

Levittown Ford

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Sales Consultant

Levittown, NY, US

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Summary

Drove vehicle sales and contributed to increased dealership revenue, culminating in a promotion to Assistant Used Car Manager.

Highlights

Achieved consistent sales targets for Ford vehicles, guiding customers through informed financial decisions to close deals.

Promoted to Assistant Used Car Manager, directly contributing to increased dealership revenue through enhanced sales strategies and team leadership.

Developed and applied strong negotiation and closing skills, maximizing sales performance and profitability for the dealership.

Education

SUNY Plattsburgh

Plattsburgh, NY, United States of America
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TV-Video Production Communications

Courses

Produced and directed a TV show for the campus network, broadcasting to the Plattsburgh community.

Skills

Sales & Business Development

Lead Generation, Customer Relationship Management (CRM), Strategic Outreach, Negotiation, Closing Skills, Revenue Growth, Sales Performance, Account Management, Market Analysis.

Customer Support & Service

Customer Engagement, Technical Support, Troubleshooting, Customer Loyalty, Client Relations, Problem Solving, High-Volume Call Management.

Operations & Logistics

Order Fulfillment, High-Volume Processing, Inventory Management, Logistics Coordination, Operational Efficiency, Process Optimization, Supply Chain.

Technical Proficiency

Apple Devices, Fintech Platforms, CRM Systems, Technical Troubleshooting, Software Applications.

Professional Competencies

Multi-tasking, Relationship Building, Strategic Planning, Team Collaboration, Communication, Adaptability, Results-Driven.